Use this troubleshooting order
- Read the page status and lower-left Output summary.
- Confirm the license or trial is active.
- Use Read Test or Read File to verify automation data.
- Generate a script preview without voice.
- Verify the selected TTS provider.
- Generate one WAV manually.
- Open the Live folder and confirm the output file.
- Refresh Output Slot health.
- Verify the automation queue handoff last.
Common symptoms
| Symptom | First checks |
|---|---|
| Waiting for automation | Export path, file update time, Read File result, automation exporter. |
| Script works but no voice | TTS key, provider quota, selected model/voice, Activity Logs. |
| Voice file exists but does not play | Output slot, queue pointer, automation plugin/PAL, file permissions. |
| Wrong DJ identity | Active DJ, current schedule slot, voice lock, fallback provider. |
| Wrong or missing bed | Production type, purpose-specific folder, selected level, file format. |
| License not active | Code entry, machine authorization, Internet access, website refresh. |
Do not randomly reset working settings
Do not delete AppData files, license files, provider keys, or output folders as a first step. Record the working state and change only the component related to the failure.