Activity Logs
Activity Logs shows the current Airwave session across the application. Entries can include provider calls, script generation, voice rendering, scheduler actions, output delivery, automation handoffs, warnings, and recoverable errors.
When diagnosing a problem, note the time, page, button, and the log entries immediately before and after the event. Do not share API keys, passwords, full license codes, or private customer information.
Info / About
Info / About shows the installed application version, build details, What’s New information, product identity, copyright, privacy and data notices, and support information. For this manual, the installed release should show v1.0.1.
Before contacting support
- Airwave version and build
- Windows version
- Automation or playout product and version
- Exact Airwave page and button
- Exact non-secret error message
- Relevant current-session log entries
- Whether the issue can be repeated